Frequently Asked Questions
Everything you need to know about your Class A Jewellers experience.
What materials are used in your jewellery collections?
We use a variety of high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure long-lasting shine and durability.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
Do you offer a warranty on your pieces?
Yes, every purchase from Class A Jewellers comes with a 12-month manufacturer's warranty covering any defects in materials or craftsmanship.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my jewellery to prevent tarnishing?
To maintain your jewellery's brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Class A pouch provided.
Are your diamonds and gemstones ethically sourced?
Absolutely. Class A Jewellers is committed to ethical sourcing and only works with suppliers who adhere to the Kimberley Process and fair labor standards.